Our services and products are non-tangible irrevocable, digital services and goods. But sometimes, you just need a refund and we will always be happy to grant refunds for a good faith request. Any refund request has to be done before you benefit from the service purchased and/or before the delivery of the service and in the 14 days after your purchase according the laws applicate to us. Refund will be done as a chargeback on voucher code. A refund request made due of a violation of our terms, for example if you make (without limitation) a refund request after you have been informed that our systems detected a copyright material during your music distribution process or after our teams request you a license, this can’t and won’t be considerate as a good faith request, but as a major violation of these Terms of service. In case your credit card have been used on Bukas MediaHub without your authorization, please contact us immediately on the provided contact form or directly via bukashub@gmail.com. More generally, if you are facing an issue with our services, our support team will always try to help you and to find the best solution to make you happy, so don’t hesitate to contact us!